SETS
SANDALS
FAQ
I haven't received my order confirmation—what should I do?
After placing an order through our online store, you should receive an order confirmation by email. If you haven't received your confirmation email within one hour of placing your order, one of the following may be the reason:
The confirmation email may have been filtered into your spam or junk folder.
You may have entered an incorrect email address when placing your order.
If neither of these applies, please contact our customer support team by email at info@camilletoronto.ca. It's possible that your order was not completed successfully.
CAN I MODIFY MY ORDER AFTER PLACING IT?
If you need to make a change to your order, please contact our customer support team as soon as possible at info@camilletoronto.ca. We will do our best to accommodate your request before the order is processed or shipped.
WHERE IS MY ORDER?
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use the tracking link provided to follow your package and check its delivery status.
HOW LONG DO I HAVE TO FILE A CLAIM REGARDING MY ORDER?
If your order arrives damaged, defective, or with an incorrect item, please contact us as soon as possible after delivery at info@camilletoronto.ca with your order number and details of the issue. Our support team will review your request and assist you with the next steps.
FREE SHIPPING
Enjoy free shipping on all orders across Canada, with real-time tracking via Canada Post.
SECURE PAYMENT
Pay with confidence using credit card, Apple Pay, Shop Pay, and more.
30-DAY MONEY-BACK GUARANTEE
At Camille Toronto, shop with complete peace of mind thanks to our money-back guarantee.